Returns
Returns Information
At Lamppure, we are committed to providing a refined and satisfying shopping experience. If for any reason you are not completely happy with your purchase, we are here to help.
🔄 Return Eligibility
Items may be returned within 30 days of delivery. To qualify for a return, products must be unused, in their original condition, and returned with all original packaging.
📦 How to Start a Return
To begin the return process, please contact our support team at support@lamppure.com. Our team will guide you through the return instructions and provide the return address.
💳 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 5–10 business days.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service to ensure safe delivery.
⚠️ Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will resolve the issue promptly.
📧 Need Assistance?
For any questions about returns or refunds, please contact our customer care team at support@lamppure.com. We are always happy to assist you.